Customer Success Manager – UK
Overview
About CameraMatics: Digital, IoT and AI technologies are fundamentally transforming how businesses across all industries operate and deliver value to their customers—and those who operate vehicle fleets and mobile workforces have in many ways been leading the way. That’s why in 2016 we founded CameraMatics. The Internet of Things, for us, is an opportunity to speed up, deepen and enrich the critical collaboration between often remote and mobile teams. It should empower people. Our vehicle operations cloud platform is defined by the needs of the mobile workers, fleet managers and others that use it to digitize and automate manual processes and deliver on the transformational promise of these cutting-edge technologies.
Job Summary
CameraMatics is looking for a Customer Success Manager (CSM) to work with our largest customers that are based in IRE, to ensure they receive value from their solution investments into CameraMatics. You will work with these accounts, drive progressive adoption and value realisation, and deliver an overall high-quality experience that results in increasing NPS and ultimately, strong retention. You will learn about your customer’s business goals and objectives so you can develop effective success plans that drive achievement of their goals and intended outcomes. You will act as a trusted advisor building a consultative relationship with key stakeholders within your customer portfolio. You love understanding a product in depth and educating customers on how it can benefit their business. If you love working with customers to deliver value and an outstanding experience in a fast-paced environment, then we want to talk to you.
Responsibilities And Duties
- Manage all product adoption activities, relationship-building, product knowledge, training and onboarding.
- Maintain a deep understanding of the CameraMatics product portfolio and speak with customers about the most relevant features/functionality for their specific business needs.
- Ensure that a plan is in place with each customer to drive positive outcomes and improve the time value is realised from our solutions
- Increase customer retention by conducting check-in calls and being reactive to their needs.
- Seek out expansion, cross-sell and up-sell opportunities through intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals and articulate how CameraMatics solutions can help them achieve their business outcome.
- Monitor accounts to identify churn risk and work proactively with the broader account team to eliminate that risk and guide our customers to a successful renewal.
- Develop strong relationships with Sales, Customer Care, E-Learning, Product Solutions and Operations to ensure alignment and partnerships to support sales thru services selling.
- Educate and advise customers to be able to self-manage their system, raise their own support tickets and follow the customer journey escalation process.
- Function as the “voice of the customer” and provide internal feedback on how CameraMatics can better serve our business and the customers.
- Complete inbound sales opportunities for new business customers <10 vehicles.
Qualifications & Skills
- Strong commercial understanding
- 3+ years Prior CSM, Sales or account management experience
- Strong communication skills
- Familiarity with Salesforce, CSM/CRM tools and other Software-as-a-Service is a plus
- Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
- A real go-getter who takes the initiative to get things done
- Enjoys working closely with customers to deliver value and outstanding experience
- Self-motivated with the ability to own and drive initiatives to completion
- Department
- Sales
- Locations
- Durham
- Remote status
- Hybrid Remote
Durham
Our Culture
There’s never a dull day working at CameraMatics! We love what we do and we are committed to helping companies across the world to improve safety, reduce costs and ensure compliance with our industry-leading technology solutions.
If there is not a suitable vacancy listed but you feel you have a contribution to make to the CameraMatics team and like the idea of being part of a creative, dynamic team dedicated to making a difference, we'd love to hear from you.
Customer Success Manager – UK
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